Terms of Service

Last updated: 8 October 2026

1. Introduction

These Terms of Service govern the services provided by Nexaro Labs Ltd ("Nexaro Labs", "we", "us" or "our"), a company registered in England and Wales.

By purchasing or using our services, you ("Client", "you" or "your") agree to these Terms of Service.

Company: Nexaro Labs Ltd
Website: https://thenexarolabs.com
Contact: [email protected]
Registered company number: 16865615
Registered office: 36 Hilton Road, Barnard Castle, DL12 8LH

Our services are intended for businesses and professional users.

2. Our Services

Nexaro Labs provides managed digital systems designed to help businesses capture enquiries, respond to potential customers and maintain customer relationships.

Depending on the agreed package, services may include:

Website creation, hosting and maintenance.

Website enquiry forms and chat functionality.

Automated lead notifications and follow-up messages.

Missed-call text-back functionality.

Customer relationship management (CRM) software access.

Google review request automation.

Initial configuration and integration of supported business accounts.

Reasonable technical support and maintenance.

The exact features provided are those described in the package purchased or otherwise agreed in writing.

Advertising management, paid advertising costs, ongoing search engine optimisation, major website redesigns and custom development are not included unless expressly agreed.

3. Subscription and Payment

Our standard subscription is $247 USD per month, unless a different price is agreed.

Payments are processed securely through Stripe or another authorised payment provider.

By subscribing, you authorise recurring monthly charges to your selected payment method until your subscription is cancelled.

Any applicable taxes or additional charges will be disclosed at checkout or otherwise agreed before they are incurred.

We may suspend services if a payment fails and remains outstanding after reasonable notice.

Any changes to subscription pricing will be communicated before they take effect.

4. Cancellation

Our standard subscription is month-to-month, with no fixed minimum commitment.

You may cancel your subscription at any time by contacting us at [INSERT SUPPORT EMAIL].

Cancellation prevents future subscription renewals, provided the request is received before the next payment is processed.

Unless otherwise agreed, access to the managed services will continue until the end of the current paid billing period.

Cancellation does not automatically entitle the Client to a refund for a billing period that has already commenced.

5. Refunds

Subscription payments are generally non-refundable once the relevant billing period has begun.

Refund requests are considered individually and may be approved at the sole discretion of Nexaro Labs Ltd.

We aim to resolve customer concerns fairly and may offer a full or partial refund where appropriate.

Cancellation of a subscription does not automatically entitle the Client to a refund for previous payments or unused portions of a billing period.

Nothing in this policy affects any statutory rights or remedies that cannot lawfully be excluded.

6. Setup and Delivery

Service setup begins once payment has been received and the Client has provided the information and access reasonably required for implementation.

The Client may need to provide business information, branding materials, domain access, Google Business Profile permissions and other relevant details.

Some features depend on approval or availability from third-party providers, including telecommunications carriers, domain registrars and software platforms.

We will make reasonable efforts to complete setup promptly but cannot guarantee activation dates for services dependent on external approvals.

7. Client Responsibilities

The Client agrees to:

Provide accurate business information and necessary access.

Ensure that materials supplied to Nexaro Labs may lawfully be used.

Respond to customer enquiries received through the system.

Obtain and maintain any consent required for marketing, SMS, email and other communications.

Comply with applicable privacy, consumer protection and telecommunications laws.

Avoid uploading or contacting individuals using unlawfully obtained information.

Notify us of any material changes affecting the services.

The Client is responsible for the accuracy of its business claims, offers and customer communications.

8. Messaging and Third-Party Services

Our systems may use third-party services to deliver calls, SMS messages, emails, websites and automations.

Messaging functionality may require registration, verification or approval before activation.

Message delivery and service availability may be affected by telecommunications providers, software platforms and other external factors.

The Client must not use our systems to send unsolicited or unlawful communications.

We may suspend messaging or other functionality where reasonably necessary to prevent misuse, comply with legal requirements or satisfy provider policies.

9. Website Ownership and Intellectual Property

The Client retains ownership of its business name, logos, original content and other materials supplied to Nexaro Labs.

Nexaro Labs retains ownership of its proprietary automation workflows, CRM configurations, software systems and other internal tools.

During an active subscription, Nexaro Labs provides website hosting, maintenance and access to the agreed digital services.

If the Client cancels their subscription, they may request a copy of their website for use with another hosting provider.

Nexaro Labs will provide the website files or an export in a reasonably available format, subject to applicable third-party licensing restrictions and platform capabilities.

The Client receives a perpetual, non-exclusive licence to use and modify the exported website for its own business purposes.

The transfer does not include ongoing hosting, maintenance, CRM access, automation workflows, messaging services or continued access to Nexaro Labs' software systems.

The Client is responsible for arranging replacement hosting and any technical work required to make the exported website operational elsewhere.

Website transfer requests should be made before the end of the active subscription. Nexaro Labs will provide reasonable assistance with the export, but additional migration or development work may be quoted separately.

10. No Guarantee of Business Results

Our services are designed to improve the processes used to capture and respond to enquiries and request customer reviews.

We do not guarantee any particular number of leads, customers, reviews, sales or amount of revenue.

Results depend on factors including demand, competition, the Client's responsiveness and the performance of third-party services.

11. Service Availability and Support

We will use reasonable care and skill in providing the agreed services.

We cannot guarantee uninterrupted availability of websites, telecommunications networks or third-party software.

We may carry out maintenance, updates and reasonable technical changes to maintain the system.

Support covers reasonable assistance with the services included in the Client's subscription. Major changes or additional projects may require a separate quotation.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation.

Subject to applicable law, Nexaro Labs will not be responsible for indirect or consequential business losses arising from use of the services.

To the extent permitted by law, our total liability arising from the services will be limited to the subscription fees paid by the Client during the 12 months preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot lawfully be limited.

13. Privacy and Customer Data

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Where we process personal data on behalf of a Client, the parties may need to enter into additional data processing terms appropriate to their respective responsibilities.

The Client remains responsible for its own privacy notices, lawful collection of customer information and use of the communications system.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations or legal requirements.

Where changes materially affect an active subscription, we will provide reasonable advance notice.

Continued use after the effective date of an applicable change constitutes acceptance to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms, unless applicable law requires otherwise.

16. Contact

For questions, cancellation requests or support, please contact:

Nexaro Labs Ltd
Email: [email protected]
Website: https://thenexarolabs.com
Registered office: 36 Hilton Road, Barnard Castle, DL12 8LH